SAP CRM Online Training Course Content

SAP CRM Online Training

Customer Relationship Management Training

SAP CRM Online Training Overview

SAP CRM online training course is specifically designed to provide best training and SAP CRM certification. The SAP CRM course curriculum meets all the requirements needed to be called as a SAP CRM consultant and obtain certification. his course covers an Overview of SAP CRM Ecosystem, Business Partners and Account Management, Organization Management, Product Master, Transaction Processing, Activity Management, Partner Processing, CRM Actions and Middleware. The course further includes Demonstration of Web User Interface (SAP WEB UI).

SAP CRM online training sessions designed with practical demonstrations by 10+ year experienced IT certified Professionals.

SAP CRM

● CRM 7.0 Overview

● SAP CRM – The complete solution

● CRM architecture & Component integration

● Careers @ SAP CRM 7.0

● SAP SD and CRM Integration

Master Data

● Organizational Mgmt in SAP CRM

● Territory Management

● Business Partners

● Products

● Product Catalogs

● Installed Base Management

● Warranty Management

● Solution Database

Basic Functions

● Transactions

● Date Management

● Text Management

● Pricing

● Billing

● Free Goods

● Product Configuration

● Output configuration

● actions

● Business workflow

● UI framework and Configuration

● Credit Management

● Multi Level Categorisation

● Funds Management

● Claims Management

● CRM Marketing

● Solution Overview of Marketing

● Campaign Management

● Key figure planning

● Lead Management

● Marketing Calendar

● Personalized Mail

● Segmentation

● List Management

● Bounce Management

CRM Sales(Sales Force Automation…SFA)

● account Planning

● Activity management

● Opportunity Management

● Pipeline Performance Management

● Quotation and order Management

● Outline agreements in CRM Sales

● Availability Check

● Taxes

● Rebate Processing

CRM Service

● Solution Overview of Service

● Service Contract Management

● Warranty Management

● Product Service Letters

● Service Orders and Quotation

● Web Requests

● Complaints and Returns

● In House repair orders

● Service resource Planning

● Case Management

● Service Confirmations

CRM Interaction Center

● IC in Marketing

● IC in Sales

● IC in Service

CRM Field(Mobile)
CRM Webchannel

● CRM Webchannel B2B

● CRM Webchannel B2C

● Internet customer Self Service(ICSS)

Scenarios in CRM
Marketing Scenarios

● Campaign Management

● Segmentation

● Sales Scenarios

● Lead to Cash

Service Scenarios

● Service Order Management

CRM General

● ACE

● Email

● Work List

● Template Designer

● Survey Tool

CRM Technical Topics

● Software Agent Framework

● Easy Enhancement Workbench

● Rule Builder, Rule Modeler

CRM Project management

● Solution Manager

● Project Management In CRM

● Resume Guidance

● FAQs

● Mock Interviews